💰 Our Refund Commitment
We want you to be completely satisfied with AstraVaani. If you're not happy with your subscription, we offer a straightforward refund policy.
✅ 7-Day Money-Back Guarantee
If you're not satisfied with your paid subscription, you can request a full refund within 7 days of your payment. No questions asked.
📋 Refund Eligibility
Eligible for Refund
- First-time subscription within 7 days of payment
- Technical issues that prevent service usage
- Accidental duplicate payments
- Service significantly different from description
Not Eligible for Refund
- Requests made after 7 days of payment
- Usage of a significant portion of monthly quota
- Repeated refund requests (more than 2 in 6 months)
- Account terminated for Terms of Service violations
🔄 How to Request a Refund
- Email us at support@astravaani.com
- Include your registered email address and reason for refund
- We'll respond within 24-48 hours
- Refunds are processed within 5-7 business days to your original payment method
⏰ Refund Timeline
| Payment Method | Refund Time |
|---|---|
| UPI | 1-3 business days |
| Debit/Credit Card | 5-7 business days |
| Net Banking | 5-7 business days |
| Wallet | 1-3 business days |
🚫 Cancellation vs Refund
Cancellation and Refund are different:
Cancellation
Stops future billing. You keep access until the end of your current billing period. No money is refunded.
Refund
Money is returned to your payment method. Your subscription is immediately downgraded to Free tier.
💬 Questions?
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: support@astravaani.com